RepFlow provides websites, Google review automation and SMS marketing automation for tradies, contractors and local service businesses.

We help businesses improve their online presence, collect customer reviews, respond to enquiries and keep in touch with existing customers.

Our aim is to automate repetitive marketing tasks so you can spend more time running your business.

RepFlow offers marketing-related services, but our main focus is on practical automation systems and websites for local businesses.

Rather than concentrating solely on advertising or SEO campaigns, we help businesses manage review requests, customer follow-ups and incoming enquiries.

No.

You can use the Google review request system without purchasing a website from RepFlow.

If you're interested in marketing automation, we can discuss which tools can work with your existing website and whether any changes are needed.

Yes.

RepFlow builds and hosts websites for local service businesses.

Our websites are designed to explain your services, show the areas you cover and help potential customers contact you.

They can include service pages, enquiry forms and a website chatbot.

You don't necessarily need to replace it.

Depending on your current website and the services you want, we can discuss connecting compatible RepFlow tools or moving to a new RepFlow-built website.

The best option depends on your existing setup.

RepFlow sends SMS review requests to customers after completed jobs.

You can automate the process through compatible business software or enter customer details manually when a job is finished.

The customer receives a message inviting them to share an honest review of their experience.

Yes, where you have appropriate customer records and permission to contact them.

RepFlow offers database reactivation, which can help you reach out to eligible past customers for review requests.

A separate one-off fee may apply based on your database size.

No.

RepFlow helps you request reviews from real customers, but customers decide whether to leave a review and what rating to give.

We don't guarantee a specific number of reviews, five-star ratings or Google rankings.

Our focus is on making the review request process easier and more consistent.

Yes.

Our review services include personalised replies to four- and five-star reviews.

Lower-rated reviews and more sensitive customer complaints should be handled directly by the business owner or an appropriate team member.

It's our marketing automation system that brings together customer follow-up tools in one service.

Depending on your setup, it can automatically acknowledge website enquiries, help follow up on missed calls, request Google reviews and send repeat service reminders.

The aim is to reduce the amount of routine messaging you have to manage manually.

When someone calls your business and you don't answer, RepFlow can send an automatic SMS through a configured calling system.

The message can let the caller know you've received their enquiry and invite them to reply.

You'll still need to follow up with the person, but it gives them another way to reach your business.

RepFlow can help you stay in contact with customers who may need your services again.

For example, if you run a pest control, gutter cleaning or maintenance business, you may want to send reminders when customers are due for another service.

These SMS campaigns can be automated for eligible customers.

They don't guarantee repeat bookings, but they help you maintain contact.

The RepFlow Marketing Automation package includes access to a mobile app for managing customer conversations.

You can use it to view incoming messages, receive notifications and reply to customers.

This makes it easier to manage enquiries when you're away from your computer.

Not for every customer.

Many routine messages can be automated once the system is configured.

For example, review requests can be connected to your completed-job process, and website enquiry acknowledgements can be sent automatically.

You'll still need to respond personally when customers have questions or want to discuss a job.

RepFlow can work with compatible customer management tools and business systems.

The available connections depend on the software you currently use.

During setup, we can check whether your system can connect directly or whether a simpler manual process would be more suitable.

Yes.

RepFlow is designed with local service businesses in mind, including owner-operated businesses and teams with several staff members.

You don't need a dedicated marketing employee to use the system.

The most useful features will depend on your number of customers, enquiry volume and the services you provide.

RepFlow currently lists three main monthly packages:

• Website Design & Hosting: $199/month

• RepFlow Reviews: $299/month

• Marketing Automation: $399/month

The marketing automation package includes the Google review request system.

Additional charges may apply for SMS usage, past customer database reactivation or specific requirements.

You can view our current pricing here.